P Assistant , General Technology

Reporting to the Library and Tutoring Services Information Technology Specialist, the Part‑Time Technology Assistant provides hands‑on technical support for the Library, Tutoring Services, and Immersive Learning areas. The position focuses on maintaining and updating laptops and other technology equipment, supporting virtual reality (VR) systems, and assisting students and staff with technology in learning spaces. The role ensures students receive timely help with digital tools, including Microsoft Office and multimedia technologies, contributing to an engaging, innovative, and accessible learning environment.

• Maintain and update laptops, hotspots, and other technology equipment.
• Provide one‑on‑one assistance to students using Microsoft Office, Google Workspace, and other academic software.
• Troubleshoot software, connectivity, and login issues for CLI users.
• Assist with the setup and operation of technology used in tutoring sessions, study rooms, and collaborative spaces.
• Maintain accurate records of technology inventory.
• Provide setup and operational support for VR headsets and software used in immersive learning experiences.
• Assist faculty and students in launching and navigating VR applications.
• Perform basic maintenance of VR equipment.
• Support testing for new immersive technologies as they are introduced in CLI spaces.
• Provide support in the Fast Capture Studios, including camera, lighting, and audio checks, and troubleshoot common technical issues.
• Assist users with recording, transferring, and saving their content securely.
• Support multimedia and collaborative spaces such as podcast studios, recording areas, and experimental classrooms.
• Document technical procedures and create user‑friendly instructions for students and staff.

• High School graduate or GED equivalent.
• Comfortable providing technology assistance to others.
• Computer maintenance and troubleshooting.
• Confidence using technology and devices.
• Experience using Microsoft 365 apps.
• Detail oriented.
• Ability to work independently and as a team player.
• Task‑oriented: prioritizes and adheres to deadlines.
• Positive outlook and willingness to appreciate differences in individuals.
• Experience with mobile device management (MDMs).
• Experience with computer inventory software.
• Experience with library or equipment lending software.
• Experience with audio/visual (AV) devices and platforms.
• Experience with video capture and editing.
• Work experience in a community college/higher education environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and competencies listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands described are representative of those that must be met to successfully perform essential functions. Employee is regularly required to sit and talk or hear. Frequently required to use hands to finger, handle, or feel and reach with hands and arms. Occasionally required to stand and walk. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required include close vision.

Work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Noise level is usually moderate.