Systems Engineer

As a member of the Technology Team in Prescott, Arizona, the Systems Engineer provides onsite and first-level phone and in-person technical support to clinicians, operational staff, internal employees, and support partners.

The role focuses on installing, configuring, maintaining, and troubleshooting desktops, laptops, mobile devices, operating systems, business applications, peripherals, telecommunications, and basic network connectivity. Responsibilities include workstation provisioning, imaging, deployment, software upgrades, patching, user access administration, and telecommunications moves, adds, and changes (MAC work).

The engineer performs routine systems administration, monitors system performance, supports backups and recovery activities, and resolves standard technical incidents. Working with minimal to moderate guidance, the engineer documents resolutions, escalates complex issues, and collaborates with cross-functional teams to maintain service reliability.

In this patient-centered healthcare environment, the engineer delivers exceptional customer service with empathy, urgency, and professionalism, helping clinicians and caregivers maintain safe, efficient, and high-quality patient care.