PFS Insurance Group - Customer Service Rep

PFS Insurance Group - Customer Service Rep

Final date to receive applications: 13 February 2026

Department: 7703-Prescott

Employment Type: Full Time

Location: Prescott, Arizona

Compensation: Depends on Experience

GENERAL

SUMMARY:

Responsible for insurance sales and service to customers.

RESPONSIBILITIES AND DUTIES:

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of insurance products and services.
• Knowledge of Microsoft Word, Excel, Powerpoint, Outlook and Agency Software.
• Ability to communicate with customers and co-workers in a courteous and professional manner.
• Ability to multi-task, and function as a team player.
• Ability to work with accuracy, organization, and attention to detail.
• Ability to operate various office machines including switchboard, adding machine, copy machine, etc.
• Ability to cross-sell insurance products.

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent.
• Proper insurance licenses.

PHYSICAL REQUIREMENTS:

Seeing: 75-100%

Must be able to read documents, use computer

Hearing: 75-100%

Must be able to communicate with customers and co-workers in person and on the telephone

Standing/Walking: 25-49%

Must be able to visit with the customers, go to areas of the office to use copier & fax machines, etc.

Climbing/Stooping/Kneeling: 25-49%

Must be able to kneel or stoop to file in cabinets

Fingering/Grasping/Feeling: 75-100%

Must be able to use computer, write and handle paperwork

PHYSICAL DIMENSIONS:

Light Work:
Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Job involves sitting most of the time and if walking and standing is required, only occasionally.

NOTE:

The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.