Branch Manager - Willow Creek

The Branch Manager holds full accountabilities for all aspects of branch performance, including sales growth, operational excellence, regulatory compliance, and financial results. As the primary leader of all branch staff, the Branch Manager drives business development while developing high‑performing teams through coaching, mentoring, and performance management. This role maintains ultimate accountability for member satisfaction, community relationships, and branch profitability while building organizational capability through leadership development.

• Team Leadership & Development
  • Coach for Results:
    Develop all branch staff through targeted coaching to empower members with guidance, confidence, and the solutions they need to thrive.
  • Mentor Assistant Branch Manager:
    Provide a productive learning environment and development opportunities to prepare ABM for future branch management role.
  • Drive Accountability:
    Foster a culture of accountability focused on member financial well‑being throughout the branch.
  • Manage Performance:
    Conduct performance reviews, address gaps promptly, and identify advancement opportunities.
• Sales Leadership & Member Experience
  • Lead Sales Performance:
    Drive overall branch sales revenue through personal example and team coaching using structured sales methodology.
  • Enhance Member Engagement:
    Ensure consistent use of CRM systems to maximize member financial wellness opportunities and deepen relationships.
  • Implement Service Standards:
    Enforce established member service standards while modeling exceptional relationship‑building behaviors.
  • Manage Escalations:
    Handle complex member issues with a strategic focus on retention and satisfaction.
• Operations & Compliance
  • Ensure Regulatory Compliance:
    Maintain strong operational knowledge and ensure adherence to all compliance requirements and audit standards.
  • Train on Changes:
    Ensure timely team training on operational changes, new product delivery, and system updates by required deadlines.
  • Monitor Financial Performance:
    Oversee branch performance metrics, analyze trends, and implement improvement strategies.
  • Direct Daily Operations:
    Ensure smooth branch functioning including staffing, security, and technology systems.
• Business Development & Community Leadership
  • Drive Business Development:
    Lead community engagement initiatives and establish local partnerships to generate new business opportunities.
  • Represent Organization:
    Actively participate in community events and networking to strengthen organizational presence and reputation.
  • Collaborate Cross‑Functionally:
    Partner with other business lines to optimize member experience and support enterprise initiatives.
  • Champion Organizational Culture:
    Reinforce mission, vision, and values while building strong community relationships.
• Perform other job‑related duties as assigned.

• High School Diploma or GED required.
• Bachelor's degree from an accredited university preferred.
• Equivalent combination of education and experience required.
• 4+ years of experience in financial services sales and service required.
• 1+ years of experience in a leadership role required.
• 1+ years of cash handling experience preferred.
• Demonstrated process improvement and problem‑solving skills required.
• Strong mathematical and logic skills required.
• Excellent time‑management skills required.
• Demonstrated capability to multi‑task with a smile required.
• Excellent verbal and written communication skills required.
• Strong business acumen required.
• Advanced customer service skills with capability to de‑escalate situations professionally required.
• Grit; willing to do what it takes to get the job done right required.
• Ability to be registered through the Nationwide Mortgage Lending System and Registry (NMLS) required.
• Registered and serve as a notary public required.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: