Vice President of Client Services - HOAMCO; Prescott, AZ

Vice President of Client Services - HOAMCO (Prescott, AZ)

Under general supervision of the Chief Operating Officer, the Vice President of Client Services is responsible for the service oversight provided to HOAMCO clientele in accordance with established company policies and procedures. This position will provide direct oversight and support to community management personnel, ensuring that service levels are maintained and enhanced for HOAMCO clientele and overseeing the day‑to‑day operations related to management services.

The VP of Client Services will actively support HOAMCO values and visions, while demonstrating a leadership style that meets the needs of both management staff and clientele with a high level of satisfaction.

Supervisory responsibilities include Community Association Managers, Compliance Coordinators, Architectural Review staff, Office Administrative Staff, and other HOAMCO team members.

• Associate’s Degree or equivalent experience.
• CMCA certified or higher management designation.
• Minimum 4 years experience as a Community Association Manager or other management experience.

• Supervise management staff, including performance management, responses to operational/policy/procedure questions, quality control, general support, PTO approvals, and recruitment.
• Conduct staff meetings as needed.
• Ensure service levels through quality control measures such as attendance at board meetings/annual meetings, consistent contact with clientele, and review of management reports.
• Assist in new account start‑up.
• Conduct new manager training and support.
• Assign emergency contact responsibilities and ensure emergency vendors are up to date.
• Acquire and maintain full working knowledge of applicable State and Federal Regulation pertaining to common interest communities and governing documents.
• Attend all appropriate HOAMCO training classes, meetings, and seminars as requested.
• Conduct Community Manager duties as needed.
• Make recommendations for more efficient operations.
• Assign managers to communities.
• Conduct new Board Member training.
• Ability to consistently project a positive image of the Company.

This is a Hybrid position. Benefits include Medical, Dental, Vision, 401(k), Holidays, Vacation, and more.

• Ability to consistently project a positive image of the Company.
• Ability to prioritize tasks in a fast‑paced environment while handling interruptions as part of the routine.
• Strong team player, willing to help out and assist others when needed.
• Highly effective interpersonal skills and the ability to work well with others.
• Strong sense of and high standard for customer service.
• An enthusiastic, professional, and positive demeanor.
• Integrity and credibility. Job duties may be modified if necessary.

Since 1991, HOAMCO (Homeowners Association Management Company) has been a leader in community association management, currently managing over 600 communities across six states—and we’re still growing! At HOAMCO, we value teamwork, integrity, and exceptional service. This is an exciting opportunity to be part of a company that makes a real impact in communities.