Vice President of Client Services

Vice President of Client Services – HOAMCO (Prescott, AZ)

Seniority level: Executive

Employment type: Full‑time

Job function: Business Development and Sales

HOAMCO (Homeowners Association Management Company) is a leader in community association management, currently managing over 600 communities across six states. This hybrid position offers medical, dental, vision, 401K, holidays, vacation, and more.

• Community Association Managers, Compliance Coordinators, Architectural Review staff, and Office Administrative Staff.
• Teamwork and open communication to deliver exceptional customer service.

• Associate’s Degree or equivalent experience.
• CMCA certification or higher management designation.
• Minimum 4 years experience as a Community Association Manager or comparable management experience.

• Supervise management staff, including performance management, response to operational/policy/procedure questions, quality control, general support, PTO approvals, recruitment.
• Conduct staff meetings as needed.
• Ensure service levels through quality control measures (attendance at board/annual meetings, consistent contact with clientele, review of management reports, elevation of service issues).
• Assist in new account start‑up.
• Conduct new manager training and support.
• Assign emergency contact responsibilities and keep emergency vendor lists up to date.
• Acquire and maintain full working knowledge of applicable State and Federal regulations and governing documents.
• Attend all required HOAMCO training classes, meetings, and seminars.
• Conduct Community Manager duties as needed.
• Make recommendations for more efficient operations.
• Assign managers to communities.
• Conduct new Board Member training.
• Represent HOAMCO positively at all times.

• Consistently project a positive image of the Company.
• Prioritize tasks in a fast‑paced environment while handling interruptions.
• Strong team player, willing to help out and assist others.
• Highly effective interpersonal skills and ability to work well with others.
• Strong sense of and high standard for customer service.
• Enthusiastic, professional, and positive demeanor.
• Integrity and credibility.

Hybrid position. Medical, Dental, Vision, 401K, Holidays, Vacation, and more.

Since 1991 HOAMCO has been a leader in community association management, managing over 600 communities across six states. We value teamwork, integrity, and exceptional service.