Sales Professional

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Direct message the job poster from Woodside Homes

Since 1977, the Woodside Homes name has been synonymous with integrity, excellence, and design innovation. As one of America's top 30 homebuilders, we are committed to providing the knowledge, experience and processes that encourage our customers to realize their ideal lifestyle.

Now, Woodside has found its own place to call home as part of Sekisui House, a 50-year-old global company that has built more than 2.6 million homes, sharply focused on creating comfortable spaces as a part of ecologically sound communities.

Sekisui House's financial and internal strength will help us introduce energy saving technologies and environmental standards that are new to the United States, along with the superior level of service that home buyers have come to expect from Woodside Homes. Woodside Homes is looking for a highly skilled and experienced Sales Agent.

Job Overview

The Woodside Homes Sales Agent uses consultative sales skills to engage with prospects as a Trusted Advisor in helping them find the perfect home and in designing their “next best life”. The goal of a Sales Professional is to have an informed customer choose Woodside as their builder of choice.

OVERALL RESPONSIBILITIES INCLUDE:

• Consulting with our customers in designing, building and the ultimate realization of their personal and ideal future lifestyle by using the Designing Opportunities Selling System of Woodside Homes
• Providing exceptional customer service before, during and after the home sale, through proven Customer Touchpoints and company service programs
• Understanding that our customers’ perceptions are shaped by the quality of the customer experience they receive, as demonstrated through the THREE E’s approach used at Woodside Homes (Ease, Effectiveness and Emotion)
• Prospecting new sales from a variety of resources such as client referrals, professional networks and leads generated by our marketing campaigns and Online Sales Professionals.
• Coordinating achievement of monthly sales goals with sales management and other departments
• Supplying management with feedback on customer needs, problems, interests, competitive activities and potential for new products and services
• Utilizing company training opportunities and to stay current in the industry through outside education.

DAILY RESPONSIBILITIES INCLUDE:

• Being a Trusted Advisor to the customer is essential, by assisting them in identifying the next decision to make in the buying process and to ensure they feel confident with their decision after the point of sale.
• Mutually exploring and resolving concerns for what the customer wants, in a way the customer appreciates.
• Demonstrating the models and options that will help improve the customers future life
• Supporting customers as they narrow down their home search while guiding them to a final purchasing decision.
• Following up with potential customers through Virtual, Remote, and in-person conversations and appointments.
• Attending Construction Touchpoints with customer as often as possible
• Expediting the resolution of customer complaints and problems to maximize satisfaction.
• Proactive and scheduled communication with customer, including pictures and videos of their home and buying process.
• Achieving an exceptional customer experience involves seamless internal process adoption and execution.
• Processing sales agreements and electronic paperwork in a timely manner
• Using our sales tracking system (Sales Simplicity), and Hub Spot System
• Ensuring that the Woodside Homes community website is accurate and up to date with correct pricing, photos, maps, and directions.
• Analyzing competitors in the market, specifically their included features, options, pricing, and incentives.
• Weekly reporting to management and master-plan developers.
• Regular review of weekend signage, traffic pattern changes in the area and community ingress/egress presentation.
• Generating inventory home packages when requested.
• Weekly model maintenance reporting and follow-up.
• Weekly inventory home inspections.
• Weekly sales, mortgage, and escrow backlog meetings.
• Continuously improving through feedback.

ADDITIONAL…