Case Manager

Case Manager (Veteran Outreach / Suicide Prevention)

436 Main Street, Presque Isle, ME

Program Director

$26.00 - $28.00 hour

Easterseals Maine delivers education, workforce development, health, and economic development programs that empower people across the state - including individuals with disabilities, military service members and families, veterans, people with mental health challenges, and others facing systemic barriers.

Easterseals Maine is an affiliate of The Fedcap Group - a global nonprofit organization dedicated to advancing economic mobility, workforce development, education, and health through innovative, evidence-based solutions. Serving more than 332,000 people annually across the United States, Canada, the United Kingdom, and Australia, The Fedcap Group partners with government, employers, healthcare organizations, educational institutions, and community leaders to improve lives and strengthen communities.

The Case Manager delivers direct community-based suicide-prevention case management for the ESME - U.S. Department of Veterans Affairs Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (ESME - SSG Fox SPGP). The position combines veteran outreach and engagement, eligibility and suicide-risk screening, individualized service planning, care coordination, supportive-service navigation, warm handoffs, participant follow-up, and accurate documentation.

Working as one of two (2) Case Managers, the position is directly responsible for helping ESME - SSG Fox SPGP achieve annual commitments of 125 participant enrollments and at least 175 eligibility/suicide-risk screenings. Each Case Manager is expected to maintain an active referral and enrollment pipeline, manage an assigned caseload and geographic coverage area, complete required VA screening and service-planning activities on time, and sustain participant engagement through service completion and exit.

The Case Manager is supervised by the Director of Military and Veteran Services and works closely with the Program Director and the Data & Quality Analyst. The position provides non-clinical suicide-prevention services within the approved SSG Fox SPGP scope and follows established escalation and emergency-response protocols when a participant presents urgent risk. The Case Manager does not substitute for emergency or clinical care and does not independently provide clinical treatment outside allowable grant parameters.

The Case Manager delivers services in community settings throughout assigned rural and underserved Maine counties and coordinates with VA facilities, Vet Centers, veteran-serving organizations, behavioral-health and crisis partners, housing and benefits providers, food-security and transportation resources, legal and financial-stability partners, and other community organizations. Reliable transportation and regular travel are required. Mileage reimbursement is provided for work-related travel from assigned work locations.

The Case Manager is accountable for participant-level execution: outreach, eligibility, screening, enrollment, service planning, referrals, supportive-service coordination, follow-up, required pre-/post-screenings, exit activities, and complete case documentation. The role also contributes outreach and partner intelligence to the Program Director so referral pipelines and geographic coverage can be adjusted to meet grant pacing. Travel Requirements:
Frequent statewide travel - especially within Aroostook, Hancock, Penobscot, Piscataquis, Somerset, Waldo, Washington counties

• Veteran Outreach, Recruitment & Engagement
• Eligibility, Screening & Enrollment
• Individualized Suicide-Prevention Service Planning
• Case Management, Care Coordination & Warm Handoffs
• Participant Engagement & Follow-Up
• Documentation, Data Quality & Grant Accountability
• Team & Partner Coordination

• High school diploma or GED required; associate or bachelor's degree in social work, human services, behavioral health, psychology, veteran services, public health, or a related field is strongly preferred.
• Minimum two (2) years of experience in veteran services, case management, social services, behavioral health, peer support, crisis-response systems, community outreach, benefits navigation, or a related field.
• Strong ability to engage veterans and other eligible participants experiencing multiple risk factors; build…