Practice Secretary​/Administrator

Roslea Surgery are looking for an organised, reliable and enthusiastic Practice Secretary to join our friendly and supportive GP practice team.

This is an excellent opportunity for someone with strong administrative and typing skills who enjoys working in a busy healthcare environment. The successful candidate will play a key role in supporting our clinical team by processing referrals, managing GP registrations and ensuring administrative tasks are completed accurately and efficiently.

Provide comprehensive administrative and secretarial support to GPs and the wider clinical team including but not limited to:

processing referrals, typing and processing clinical correspondence, referral letters and reports.

processing patient registrations, deductions and patient record transfers

Liaising with other service providers and external agencies regarding patient referrals and appointments.

Roslea Surgery is an ever expanding and training, 6 doctor GP practice in the heart of Bamber Bridge. We are a friendly, progressive, and forward-thinking practice and are always striving for efficiency and excellence in patient care. You will be joining a well-established administration team who pride themselves on working collaboratively to provide excellent administrative support to the wider practice.

The successful candidate will:

• Provide comprehensive administrative and secretarial support to GPs and the wider clinical team.
• Process referrals using the NHS Electronic Referral Service (e-RS).
• Type and process clinical correspondence, referral letters, and reports.
• Manage incoming hospital letters and clinical documents using the practice's clinical system.
• Register new patients in accordance with NHS and practice policies.
• ProcessGP2GP electronic transfer requests, ensuring patients' electronic medical records are received, reconciled, and accurately integrated into the clinical system.
• Process deductions and patient record transfers in line with NHS registration procedures.
• Ensure patient demographic information is accurate and up to date.
• Answer telephone calls and respond to patient and healthcare professional enquiries professionally.
• Liaise with hospitals, community services, and external agencies regarding patient referrals and appointments.
• Maintain accurate patient records while ensuring confidentiality is upheld.
• Support document management, scanning, filing, and workflow administration.
• Assist with general office duties and provide cover for other administrative staff when required.
• Contribute to the smooth and efficient running of the practice by undertaking additional administrative duties appropriate to the role.

• Previous administrative experience.
• Excellent organisational and communication skills.
• Ability to prioritise workload in a busy environment.
• Excellent attention to detail.
• Professional and courteous manner.
• Understanding of confidentiality and data protection.
• Previous experience working within a GP practice or NHS setting.
• Experience using EMIS Web
• Experience processing patient registrations, deductions, and GP2GP electronic record transfers.
• Knowledge of NHS Electronic Referral Service (e-RS).
• Medical terminology knowledge.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.