Business Support Officer – SEND Access to Resources

• Manage referrals and workflow systems
• Support specialist placement administration
• Manage shared inboxes and respond to enquiries
• Maintain accurate databases and records
• Produce reports and management information
• Support meetings, panels and governance processes
• Process financial documentation and resolve queries
• Work closely with schools, providers, families and internal colleagues
• Support children and young people with SEND in accessing appropriate educational placements and resources

• Experience providing administrative or business support
• Confidence using Microsoft Office, particularly Outlook, Word and Excel
• Excellent organisational and communication skills
• Ability to manage competing priorities and deadlines
• Strong attention to detail and accuracy
• Ability to build positive working relationships
• Ability to work independently and as part of a team
• 4 GCSEs (Grade A-C / 4-9) including English and Mathematics, or equivalent experience
• Strong ICT and administrative skills
• Ability to handle sensitive information confidentially
• Commitment to equality, diversity and excellent customer service
• Ability to attend County Hall for a minimum of 40% of the working week
• Successful applicant required to apply to the Disclosure and Barring Service (DBS) for a disclosure
• Role is not open to international sponsorship

Demonstrates strong administrative and organizational capabilities, with proficiency in Microsoft Office applications and a commitment to maintaining accurate records and managing sensitive information. Ability to build positive relationships and support children and young people with SEND in educational settings.

• Microsoft Office Proficiency
• Administrative Support Experience
• Strong Organisational Skills
• Attention to Detail
• Customer Service Commitment

• Database Management
• Report Production
• Financial Documentation Processing
• ICT Skills
• Record Keeping

• Excellent Communication Skills
• Ability to Manage Competing Priorities
• Team Collaboration
• Independence
• Relationship Building

• Disclosure and Barring Service (DBS) Application

• SEND
• Educational Placements
• Equality and Diversity
• Governance Processes
• Customer Service

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel