Patient Booking Coordinator

Job Title
:
Patient Booking Coordinator

Location
:
Preston Head Office

Contract Type
:
Fixed Term Contract - 8 Months

Hours
: 37.5 hours a week

Salary
: £24,784.50

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.

If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.

All patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service, our aim is that our referral and bookings team is the most responsive to patient needs, the safest, and the best Nationwide.

Due to our continued growth we are looking for Patient Booking Coordinators to join the team. Our team thrive in our busy Contact Centre and enjoy an atmosphere where everyone takes on a high level of personal responsibility for achieving outstanding service whilst building strong relationships both internally and externally.

• Be the first point of contact for patients, general practitioners and optometrists throughout the referral process
• Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems
• Process referrals
• Book patient’s appointments using the booking system
• Performing ad hoc administration duties as necessary
• Working effectively and efficiently to the CHEC standards

• Excellent customer service skills
• Ability to work as part of a team
• IT literacy
• Ability to work under pressure and to service levels
• Have empathy and patience with referrals
• Strong communication skills and confidence when speaking on the phone
• Good attention to detail

• 23 days holidays plus bank holidays
• Buy and sell annual leave scheme
• Refer a friend scheme
• Company pension
• Company sick pay scheme
• Life assurance scheme
• Bluelight Card- 100’s of discount and cashback options
• Performance review with a training and development plan
• Employee discounts portal
• Gym membership
• Cycle to work scheme
• Tech scheme
• Medi Cash - Health cash plan