Domestic Services -Administration Support

This administrative post supports the Domestic Services Management Team at Royal Preston Hospital, part of the One LSC shared estates and facilities collaboration hosted by East Lancashire Hospitals NHS Trust for Lancashire Teaching Hospitals NHS Foundation Trust. The work covers records, reports and cleaning audit paperwork, plus staff administration such as sickness, leave, recruitment and training. Its distinct feature is the reception window and the telephone and email enquiries from frontline cleaning staff, in a busy hospital setting.

Essential requirements are GCSE-level English and maths, and experience of administrative systems and handling enquiries.

• Act as the first point of contact for Domestic Services staff at the departmental reception window
• Answer telephone calls and emails, take messages, and direct or elevate enquiries
• Maintain accurate electronic and paper records, databases and trackers
• Support cleaning audits, compliance monitoring and National Standards of Healthcare Cleanliness records
• Support workforce administration covering sickness absence, annual leave, rotas and training records
• Support recruitment and onboarding documentation and probationary reviews
• Prepare letters, reports, spreadsheets, meeting documents and departmental communications
• Undertake general office duties including filing, scanning, photocopying and data entry
• Liaise with staff, supervisors, managers and other hospital departments
• Organise meetings, appointments and training sessions
• Handle sensitive or confidential enquiries with discretion and comply with information governance
• Prioritise workloads and resolve routine administrative enquiries using initiative

• Good standard of general education including GCSE English and maths or equivalent

• Knowledge or experience of administrative or clerical systems and processes
• Experience dealing with enquiries by telephone, email or face to face

• Competent IT skills including accurate data entry and record keeping
• Excellent communication, organisational and customer service skills
• Ability to prioritise workloads in a busy hospital environment

• ECDL or recognised typing qualification, or relevant experience
• NVQ 2 in Administration or equivalent experience
• Experience in an NHS, healthcare or other busy service environment
• Experience assisting with audit information, spreadsheets or performance reports
• Experience supporting workforce administration such as training, recruitment or absence records

• Opportunities to develop knowledge and skills