Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

A full-time Administrator post in the Kent and Medway Mental Health Support Teams (Schools), which supports children and young people's emotional wellbeing in schools. The core work is full secretarial and admin support: confidential records, referrals, letters, shared inboxes, appointments, minutes and rota oversight. Posts arise from service expansion, and the admin base at Maidstone Studios is not wheelchair accessible. Customer service experience and GCSE or NVQ-level literacy and numeracy are required.

• Provide full secretarial and administrative support to the service
• Process confidential information
• Open referrals
• Write letters
• Manage shared email inboxes
• Book appointments
• Take minutes
• Arrange meetings and events
• Order stationery and other supplies
• Manage calls and oversee rotas

• NVQ level 2 or equivalent standard of literacy and numeracy
• NVQ level 3 in a relevant subject, or equivalent proven experience, or GCSE English and Maths at grade 9-4

• Customer service experience
• Working in a busy office environment
• Competent in use of Microsoft Office products

• Prioritising and organising workloads
• Working knowledge of Outlook, Word, Excel, PowerPoint and Access

• Experience of working with GDPR and sensitive content
• Experience in clinical or document typing
• RIO experience
• Knowledge of general office procedures
  
  Understanding of Co-Pilot and Share Point