Business Analyst

A Glance at the Role

We are looking to strengthen our Change Team by welcoming another Business Analyst to LPPA. This is an exciting opportunity to support LPPA’s pensions administration business in driving technological change and continuous improvement. This involves documenting, analysing, and challenging existing processes to identify opportunities for efficiency and risk reduction.
The role requires developing a deep understanding of the business strategy, end-to-end processes, and services provided to clients, employers, and members. Acting as a key link between business and technology, the Business Analyst will capture and translate business requirements into actionable solutions that enable the delivery of the business plan, address operational challenges, and support strategic objectives.

Local Pensions Partnership Administration (LPPA) is a multi‑award‑winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

• 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to buy and sell leave
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you or your family might need some support
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’
• Opportunities to attend Wellbeing webinars and social events
• Daily free fruit and snacks available to you in our office
• Free Car Parking in Preston City Centre

• Elicit, document, and manage business and system requirements (functional and non-functional), producing clear specifications, process maps, and—where relevant—test plans.
• Analyse and synthesise requirements, recognise patterns in data, and conceptualise processes to inform solution design.
• Maintain end-to-end traceability from business objectives through requirements, design, test cases, and released changes.

• Conduct business and systems process analysis to identify quality improvements, operational efficiencies, and risk reduction; design and help deliver process changes.
• Proactively identify improvement opportunities.

• Build strong relationships with stakeholders; facilitate workshops and discussions to understand needs, align expectations, and secure approvals.
• Communicate complex concepts simply to diverse audiences using clear documentation and visual aids.
• Prepare clear, timely management information (MI) reporting for relevant stakeholders.

• Be an interface between the business and IT, translating business requirements into functional specifications; collaborate with developers and IT to implement solutions and support robust testing prior to release.
• Support system conversions, upgrades, and enhancements, ensuring minimal disruption to operations.

• Develop and manage all aspects of requirements acquisition and documentation (planning, resources, approvals, risks, and issues).
• Provide status reporting on milestones, deliverables, dependencies, risks, and issues across stakeholders.
• Understand interdependencies between technology, operations, clients, and business needs to support effective change control.
• Support business continuity planning as part of change activities.
• Develop and manage operational process changes, including measures, reporting, and iterative improvements.
• Prepare and maintain documentation and MI that enable decision-making and track benefits realisation (efficiency, quality, risk).

• Use MS Office, Visio, and relevant collaboration tools to produce high‑quality artefacts.
• Ensure compliance with LPPA standards, governance frameworks, and company values.

• Proactive,…