Private Patient Operations Manager

What You'll Be Doing

• Leading private patient operational performance across multiple sites.
• Driving delivery of revenue, utilisation and growth targets.
• Ensuring appointment availability aligns with patient demand.
• Monitoring enquiry management and conversion performance.
• Producing insightful performance reports with clear recommendations for improvement.
• Working alongside clinical, operational, commercial and finance teams to optimise services.
• Supporting patient choice by expanding access opportunities and referral pathways.
• Collaborating with marketing teams to increase patient awareness and demand.
• Building strong relationships with consultants, insurers, referral partners and stakeholders.
• Leading performance meetings and promoting operational best practice across the organisation.
• Identifying opportunities for service improvement and enhancing the patient journey.

• Degree-level qualification or equivalent experience in business, healthcare management, operations, finance or a related field.
• Significant operational management experience, ideally within healthcare, private patient services or a multi-site environment.
• Strong commercial awareness with experience delivering against revenue, utilisation and performance targets.
• Excellent stakeholder management skills with the ability to influence across multiple functions.
• Strong analytical capability and experience using data to drive decision-making.
• Experience producing performance reports and implementing improvement plans.
• Exceptional organisational skills and attention to detail.
• A proactive, resilient and solutions-focused approach.

• 25 days holidays plus bank holidays
• Buy and sell annual leave scheme
• Refer a friend scheme
• Company pension
• Company sick pay scheme
• Life assurance scheme
• Bluelight Card- 100s of discount and cashback options
• Performance review with a training and development plan
• Employee discounts portal
• Gym membership
• Cycle to work scheme
• Tech scheme