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Senior Complaints & Regulatory Case Manager
Job in
Preston, Lancashire, SN15, England, UK
Listed on 2026-08-21
Listing for:
ENWL
Full Time
position Listed on 2026-08-21
Job specializations:
-
Business
Regulatory Compliance Specialist
Job Description & How to Apply Below
SP Electricity North West is seeking a dedicated Complaints Case Manager to own level 2 customer complaints and provide satisfactory resolutions to investigations involving the Ombudsman, CEO and MPs. You will guide other team members, ensure accurate investigations, and maintain first-time resolution within regulatory targets.
Role requires experience in complaint management, strong communication, and solid knowledge of industry rules.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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