Business Enquiries Coordinator

About the role

The Research & Knowledge Exchange Service (RKES) plays a key role in connecting the University of Lancashire with businesses, employers and external partners to drive innovation, skills development and economic growth. Within RKES, the Enterprise & Engagement Unit acts as the front door for business engagement, supporting organisations to access the University's expertise, services and collaborative opportunities.

As Business Enquiries Coordinator, you will be the first point of contact for business enquiries, ensuring a professional, responsive and customer-focused service across telephone, email and CRM systems. You'll play a vital role in supporting business development activity, coordinating enquiries from initial contact through to resolution, maintaining accurate records, supporting events and helping to deliver an excellent experience for employers, partners and learners.

You will be an organised and proactive administrator with excellent communication and customer service skills, capable of managing a high volume of enquiries while maintaining accuracy and attention to detail. You will have experience of working in a customer-facing or business support environment, using CRM or database systems, maintaining records and coordinating multiple activities simultaneously.

You will be confident communicating with a wide range of stakeholders, both internally and externally, and able to build effective working relationships across the organisation. Strong IT skills, a commitment to continuous improvement and the ability to work independently as well as part of a team are essential. Experience of supporting business engagement, employer partnerships, events or apprenticeships would be advantageous.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and wants to play a key role in supporting the University's engagement with businesses and external partners.

Join a friendly and ambitious team dedicated to strengthening the University's relationships with businesses and communities. You'll have the opportunity to contribute directly to business growth, knowledge exchange and employer engagement activities that make a real difference across the region.

We want to understand your genuine interest in the role and artificial intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience and the written elements of your application should accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience.

We have a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform which includes a 24/7 online GP.

Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives.

We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.

The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.

Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.