Business Analyst

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More about your role
You will take ownership of delivering business analysis outputs across a range of projects, including requirements documentation, process mapping (as-is and to-be), gap analysis and test scenarios. You will work closely with stakeholders across the organisation to translate business needs into practical solutions, leading workshops and ensuring outputs are delivered to agreed timescales and standards.
This role is  to support and deliver two key repairs operations projects that is focussing on improving customer Satisfaction and reducing customer complaints.
You will also carry out data analysis to support decision-making, identify improvement opportunities and validate requirements. Working collaboratively across teams, you will play a key role in driving continuous improvement, innovation and a strong customer focus, ensuring services are efficient, effective and deliver value.
Essential criteria
Proven experience producing business analysis deliverables such as requirements documentation, user stories, process maps and gap analysis
Evidence of leading requirements gathering or process mapping workshops and delivering outputs to agreed deadlines

Experience of analysing business or operational data to support decision-making and identify improvements
Demonstrable experience of implementing business process improvements and reducing complexity
Practical experience using tools such as Excel, PowerPoint, Visio and collaboration platforms (e.g. Microsoft Teams), with exposure to Jira or Azure Dev Ops
More about you
You are a proactive and analytical problem-solver who can break down complex challenges and turn them into clear, workable solutions. You build strong relationships with stakeholders at all levels and are confident working in a fast-paced environment where priorities can change.
You take ownership of your work, stay focused on delivering outcomes and are motivated by driving continuous improvement. You are naturally curious, resilient under pressure and focused on delivering a high-quality customer experience.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary with regular annual review

• Pension with matched contributions up to 7%

• Bonus scheme for colleagues at 2%

• 35 days holiday (including bank holiday) with option to buy or sell days

• Healthcare cashback plan for everyday medical costs - up to £500 savings per year

• Access to wellbeing support such as counselling and flu jabs

• Private GP and health support services available

• Access to a rewards platform with retail and lifestyle discounts

• Savings on groceries, travel, shopping and home products

• Ongoing training and development opportunities

• Access to professional qualifications and career progression

• Internal development programmes and learning support

• Recognition schemes such as Star Awards and Colleagues Awards

• Strong focus on inclusion, wellbeing…