Customer Service Receptionist

Customer Service Receptionist

THOMAS HARDIE COMMERCIALS LTD

An opportunity has arisen for a motivated, professional and versatile individual to join the Service Department based at our Preston site working a rotating shift pattern as below:

• Week 1:
  Monday to Friday from 6.30am to 3.30pm
• Week 2:
  Monday to Friday from 7.30am tp 4.30pm
• Week 3:
  Monday to Friday from 10am to 7pm
• 1 in 3 Saturdays form 7am to 1pm.

THIS ROLE IS A FIXED TERM CONTRACT ENDING AUGUST 2027

Reporting to the Service Reception Supervisor the main job function will be to receive customers, identify and progress routine service and repair requirements and promote the sale of service and accessories within the limits of technical ability.

• To promote and maintain excellent customer relations advising customers of work progress or additional work requirements and dealing with customer queries.
• To discuss and identify routine service and repair requirements with customers obtaining detailed background information to assist specialised personnel in diagnosis/testing/inspection.
• To record in detail customer requests for workshop action and obtain authority to proceed.
• To prepare detailed test/diagnosis reports for quotations, estimates or job card development and maintain up to date customer/workshop records.
• To promote and effect the sale of workshop repair and service facilities.
• Any other duties reasonably within your capabilities as instructed by their manager.

• Previous experience in a customer facing role.
• Previous experience of working within the commercial vehicle industry and/or a service role would be preferred.
• A friendly, confident and professional manner with excellent communication skills.
• Ability to work well under pressure and as part of a larger team as well as on their own initiative.
• IT literate with Microsoft Office Applications including Outlook, Word PowerPoint and Excel.
• Have a full and current UK driving licence.

We offer competitive rates of pay and Company benefits including Company sick pay scheme, personal pension with enhanced contributions and death in service benefit for pension members, free on site parking,Cycle to Work scheme, enhanced paternity and maternity benefits, loyalty holidays, Employee Assistance Programmeand excellent personal development and training opportunities.