Customer Service Manager

HR Manager @ Dixon Group Europe Ltd | Level 7 CIPD

We’re looking for a proactive Customer Service Manager to lead our customer service team. You’ll be responsible for driving service excellence, supporting team performance and ensuring every customer interaction reflects our commitment to quality.

This role, you’ll:

• Lead, coach, and motivate your team to deliver outstanding customer service.
• Oversee daily operations and ensure KPIs and service targets are consistently met.
• Take ownership of customer service performance metrics, investigating issues and implementing practical solutions.
• Resolve escalations promptly and professionally while identifying opportunities to improve processes.
• Collaborate across departments to streamline communication and enhance the customer experience.
• Conduct regular training sessions to strengthen product knowledge and team capability.
• Build and maintain strong relationships with key customers through proactive contact and follow-up.
• Prepare monthly reports for senior management with actionable insights and recommendations.

This is a great opportunity for a confident leader who’s passionate about people, performance and delivering outstanding service.

• Proven management and supervisory experience within a customer service function.
• Strong leadership skills with the ability to motivate and guide teams effectively.
• Excellent communication and interpersonal abilities, with confidence in dealing with diverse audiences.
• Proficient in CRM systems and confident using data to support decision-making.

• Mid-Senior level

• Full-time

• Customer Service
• Industries:
  Wholesale