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Customer Relations Team Lead - Regulated Excellence
Job in
Preston, Lancashire, SN15, England, UK
Listed on 2026-08-02
Listing for:
Davies Group
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management
Job Description & How to Apply Below
Davies Group in Preston is seeking a Customer Relations Team Manager to lead a multi-disciplinary team responsible for customer complaints, escalations and FOS referrals. The role emphasizes regulatory excellence, customer advocacy and compliant operations within a regulated insurance environment.
The successful candidate will manage a team of Handlers, Senior Handlers and Specialists, driving quality outcomes and continual improvement while maintaining strong stakeholder relationships and staff
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