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Regulated Complaints & Customer Relations Lead

Job in Preston, Lancashire, SN15, England, UK
Listing for: Davies Group
Full Time position
Listed on 2026-09-03
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Client Relationship Management, Customer Success Management
Salary/Wage Range or Industry Benchmark: 48000 - 60000 GBP Yearly GBP 48000.00 60000.00 YEAR
Job Description & How to Apply Below

Davies Group in Preston is seeking a Customer Relations Team Leader to oversee a multi-disciplinary team handling customer complaints, escalations and FOS referrals, with a focus on regulatory excellence.

You will drive compliant operations within a regulated insurance environment, champion customer advocacy, and collaborate with cross-functional colleagues to improve service quality and outcomes.

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