Service Advisor

Our client, a respected and customer-focused motor retail group, is seeking an experienced Service Advisor to join their busy aftersales team. This is an excellent opportunity for a confident communicator with strong organisational skills and a passion for delivering exceptional customer service.

The successful candidate you will be the key link between customers and the workshop, ensuring every visitor receives a professional, efficient and friendly experience. You will manage service bookings, provide accurate updates, and support the team to ensure all work is completed on time and to the highest standard.

• Greeting customers and managing service enquiries
• Booking vehicles in for service, repair and MOT
• Providing clear explanations of work required and associated costs
• Liaising with technicians to monitor progress and update customers
• Preparing invoices and processing payments
• Upselling additional products and services where appropriate
• Maintaining accurate records and ensuring compliance with company processes
• Delivering a consistently high level of customer satisfaction

As a successful candidate previous experience in a Service Advisor within motor retail or similar customer-facing automotive role is essential with strong communication and interpersonal skills and excellent organisational ability and attention to detail.

Confidence in explaining technical information in a customer-friendly way, a positive, proactive and professional approach and the ability to work in a fast-paced environment. Experience using DMS systems (e.g., Kerridge/Autoline) would be desirable.

In return the company offers a competitive salary with performance-related bonus, with excellent manufacturer training and development to enable career progression opportunities within a growing group together with supportive team environment and employee discounts and additional company benefits.