Customer Service Advisor

Customer Service Advisor

Shift Times: Monday - Friday 8am - 6pm. 37 hour week
Pay Rate: £13.45 (after 12 weeks) starting on £12.71
Location: West Strand Business Park in Preston, PR1 8UY

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting on the TFC campaign. Tax-Free Childcare (TFC) is a scheme for Government support towards the cost of childcare for working families. In this role you would be supporting families and making a difference by helping them. In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner.

You will also be responsible for working with other team members to ensure that we meet our customer service goals.

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need. At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through Power You training portal)