Customer Service Team Leader
Job in
Preston, Lancashire, SN15, England, UK
Listed on 2026-10-11
Listing for:
Proactive Personnel Ltd
Full Time
position Listed on 2026-10-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Account Manager
Job Description & How to Apply Below
Proactive Personnel are currently looking for a Customer Service Team Leader to start work on a permanent basis in Preston.
Duties:- Delivery of service excellence through a communicative customer focused approach applied to the customer order process
- Manage debit/credit note process to meet customer and company requirements
- Manage customer complaints and returns effectively and efficiently
- Lead and develop a small, office-based customer service team.
- Support key accounts and resolve complex queries and claims.
- Coordinate with marketing, supply and transport teams.
- Maintain controls across quotations, orders, payments and installations.
- Drive a collaborative, accountable and customer-focused culture.
- Excellent customer service delivery
- Proven B2B customer service and team leadership experience.
- Strong coaching, communication, influencing and conflict-management skills.
- Ability to prioritise work, solve problems and manage projects in a fast-paced environment.
- A collaborative, resilient and solutions-focused approach.
- Proficiency in Microsoft applications and general IT systems.
Monday to Thursday 08:00- 17:00 and Friday 08:00- 16:00.
Salary is dependent on experience, ranging up to £35,000
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×