Weekend Customer Service Advisor

Are you looking for a career that makes a real difference in peoples' lives? A job in Housing could be for you. We are Places for People, the UK's leading Social Enterprise. We build, manage, and maintain Communities across the UK, where everyone is welcome and can thrive.
We're looking for applicants to come and join us in our Customer Contact Centre. Starting as a Customer Service Advisor, you will gain experience and exposure to a world of knowledge and opportunities within the Housing Sector.
The opportunities from joining our Customer Contact Centre are endless!
At Places for People, we believe in investing in your future, that's why we offer our team a wealth of opportunities to develop their skills and climb the Housing Sector ladder. In the last twelve months, we've helped many Customer Service Advisors to progress their careers into roles within our Supporting Housing, Digital Inclusion, and Customer Focus teams. We've even had Advisors develop into senior management roles.

In fact, our Programme Change Development Lead as well as some of our Account Managers, Data Analysts, Project Managers and Specialist Landlord Coordinators all got their start within our Customer Contact Centre.
Want to know the best bit?
You don't need to have previous Housing experience to thrive in this role. We recruit hard-working people who show the right behaviours and align with our values especially with handling difficult conversations (such as anti-social behaviour). We then train you to become a well-rounded Housing Professional and provide opportunities for career progression.
Shifts will range from 8am - 10pm. Working 7.25 hours per day and this is a weekend shift only (Rota given in advance)

Please note:

We will be holding interviews this Saturday the 17th of October on microsoft teams between 11am-4pm.
We have 3 positions we are recruiting for and the start date for these roles will be the 9th of November as you will undergo training Monday - Friday for 1 month 9:00- 4:45 and then transition to weekend shifts.
More about your role
We pride ourselves in delivering first-class customer service to everyone that we come in to contact with, and we want you to be a part of it! You will join our award-winning Customer Service Centre, which has been operating since 2001. Our customer service team are going through a period of massive growth. To ensure that our customers receive the best possible service we are recruiting for additional Customer Service Centre Advisors to support our team during the exciting phase.
In our Customer Service Centre, no two days are the same, one moment you could be assisting a customer with a housing application, managing low level anti-social behaviour, or even diagnosing repair issues – but don't worry we'll teach you everything you need to know. The team you are joining are passionate about providing an excellent customer experience and we roll up our sleeves and work together to make things happen.
If you feel like you can make a difference, download our job profile, and make an application. This role also includes working bank holidays and over the Christmas period.
More about you
Do you enjoy speaking to people? Do you want to work in a lively social environment where customers are at the heart of what you do? If so, this may be the job for you…
Any successful applicants will be joining an innovative team where we value your ideas, opinions on better ways of working and enhancing our service.
Experience in triaging complex related contacts in relation to Home Repairs and diagnostics is preferred.

About us
We are Places for People, the UK's leading Social Enterprise. We believe that it's more than just homes that make a community – it's the people. That's why we change our…