Customer Service Advisor

Proactive Personnel are currently looking for a number of Customer Service Advisors to start work in Preston, PR5.

• Delivery of service excellence through a communicative customer focused approach applied to the customer order process
• Process customer orders in a professional, timely and efficient manner
• Prepare customer quotations
• Communicate effectively with customers, undertaking necessary follow up calls during the order process
• Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines
• Maximise opportunities to switch sell, upsell and cross sell company products
• Manage debit/credit note process to meet customer and company requirements
• Manage customer complaints and returns effectively and efficiently

• 3 years customer service experience including customer call handling and processing customer orders
• Excellent customer service delivery
• Demonstrable compliance with internal process
• Computer literacy including MS Office and regular use of MS Teams
• Customer resolution experience

The hours of work are Monday to Thursday 08:00- 17:00 and Friday 08:00- 16:00.