Customer Service Consultant; Polish​/Czech​/Slovak speaker

We offer an exciting opportunity to be part of our success story and a fantastic employee centric business, part of the Stena Line portfolio.

The business has three pillars.

• Ferries – Established in 2003, Freightlink is one of Europe’s largest, whole of market freight ferry agencies. We have achieved this through a complementary focus of delivering digitalisation and impeccable customer service.
• Freight forwarding – Freightlink Reload provides first class freight forwarding services throughout Europe by integrating with Freightlink’s freight ferry customers we can offer unrivalled access to hauliers throughout Europe.
• Customs
  - Customs Link our newest business was created in response to post Brexit border complexities and takes a fresh approach to an old established business by digitalising the processes.

We are on the lookout for a result driven, self-motivated, confident and outgoing individual to join our lively, multi-lingual and collaborative team. You must speak and write fluently in English and either Polish, Czech or Slovak.

At Freightlink Solutions, we are dedicated to delivering exceptional customer experiences. As a growing company in our industry, we believe that great customer service is the foundation of our success. We are seeking enthusiastic, empathetic, and proactive individuals to join our customer service team.

• Handle customer inquiries via phone or email in a timely and professional manner
• Provide accurate price quotations and other information about our products and services
• Collaborate with internal teams to solve customer problems
• Liaise with ferry and tunnel operators
• Resolve customer issues and complaints with care, escalating to the appropriate department when necessary
• Process bookings efficiently
• Document interactions and maintain detailed records of customer interaction on our bespoke online platform
• Manage customer accounts
• Stay up-to-date on company policies, promotions, and product offerings

You will need to be strong communicator, both written and verbal, with professional telephone manner and a can-do attitude. Your proactive approach, drive, resilience and focus on problem solving will be the key to your success.

You need to be customer focused with exceptional attention to detail, be flexible and adaptable to quickly changing priorities in a fast paced setting and most of all a great team player. The teamwork is what makes us succeed!

We are an exciting blend of people with different experiences, different skills, come from different cultures and have our own input to bring to the table. And although we’re all different, the glue that holds us all together is the simple desire to collectively be the best.

Our success comes from our people, the ideas they generate and the amazing results they bring. We place a great emphasis on the knowledge share and your development.

We are not Google. We don’t have a slide or games consoles in the office, but we do offer:

• 35 hour week (Sunday to Thursday)
• Birthday day off – after 1 years full service
• 6 free Stena Line ferry crossings per year – for you and your immediate family
• Enhanced annual leave – starting after 2 years service
• Employee Assistance Programme ‘Help at Hand’ – supporting you and your family with advice, guidance and counselling on a variety of areas
• Westfield Health Cash Plan – Claim back a proportion of your everyday healthcare and medical expenses
• Life assurance - £50,000 tax free lump sum to your loved ones through our death in service policy
• Retail discount scheme - access to a wide range of discounts on food and…