Guestlist & Ticket Fulfilment Coordinator

Company:
Cuffe and Taylor

Department:
Ticketing

Location:

Preston, Lancashire

Reports to:

Head of Ticketing

Working Hours:

Full time (plus evenings and weekends for events as required)

Job Type: Permanent

The Guestlist & Ticket Fulfilment Coordinator is a vital position in the Ticketing Department across the Outdoor Summer events. This role will be administratively focused, centred on creating, developing and managing the Guestlist operations across the Cuffe & Taylor outdoor portfolio. Other responsibilities will cover;
Accessible Ticketing, sending customer emails, Internal buys, amongst any other ad hoc duties to support the Ticketing Team. The role demands flexibility working to numerous deadlines throughout the day. You will need to maintain a high level of accuracy and efficiency whilst assisting with all aspects of ticketing for the company.

The Cuffe and Taylor team are a group of driven individuals with the ability to deliver large scale stadium tours, multi night festivals and many theatre tours running throughout the year. Our extensive outdoor portfolio spans across the UK hosting a diverse array of artists from Korn to Shania Twain. The Ticketing department is a tight knit team, balancing a hard-working attitude with an open and supportive approach to help encourage each other and achieve wins as a team.

Competencies / Skills / Knowledge / Experience

• Excellent attention to detail and organisational skills
• Advanced knowledge and experience with Microsoft Excel and Outlook
• Experience using AI systems to develop software or processes
• Highly motivated and dynamic – ability to work deadlines and achieve targets in a time conscious manner.
• Experience in working in a busy working environment.
• Experience in the events industry, box offices or ticketing is desirable.
• Experience working with ticket agents and using ticket reporting programmes is desirable. EG. TM1, Universe, SEE Tickets, etc.

• Self-motivated and takes ownership for personal and technical skills development. You have a “can do” approach to working to ensure the job gets completed.
• Highly organised and process driven
• Deadline focused and adept at prioritising workloads
• Ability to work independently with a high level of personal responsibility and initiative.
• Adaptable in different workings environments
• Strong and effective communication skills
• Displays a high level of professional conduct and confidentiality when handling sensitive and embargoed information.

• Developing the Guestlist documentation and procedures across all outdoor sites
• Collating and issuing all guestlist tickets in a timely fashion, ensure customers are sent all relevant information before shows.
• Working with the Access team in developing the Accessible Ticketing fulfillment Process industry ticket buys from record labels and key contacts.
• Supporting the Ticketing team in ticket agent close offs and supplying barcodes to box office teams
• Managing pre-event information emails where required
• Creating ticket stock sheets for operational use across show days.
• On site support of the ticketing team as and when required

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective…