Pension Support Officer

Main area Payroll and Pension Officer

Grade Band 3 – Contract Permanent – Full time (37.5 hours per week).

Location:

Preston Business Centre, Town Preston.

Salary: £25,760 – £27,476 per annum (Yearly).

Closing date: 31/07/2026 23:59.

One LSC is a collaborative partnership of five NHS Trusts in Lancashire and South Cumbria, hosted by East Lancashire Hospitals NHS Trust.

We are recruiting a Pension Support Officer to assist the Pension Manager and support clients with payroll and pension services, focusing on accuracy, customer service, and continuous improvement.

• Administer pension data for all employees, ensuring accurate, timely records.
• Process joiners, leavers, refunds, transfers and pension-related queries according to NHS Pension Scheme rules.
• Calculate and provide accurate pension information, including complex or sensitive calculations.
• Assist with new pension scheme purchases, ensure correct deductions in ESR payroll system.
• Maintain and update Pensions Online (POL) and ESR for all relevant deductions and benefits.
• Provide support and guidance to colleagues and external parties on pension queries and benefits.
• Collaborate with the Technology Team to support salary sacrifice and employee self‑service systems.
• Ensure compliance with Auto‑Enrolment, NHS Pension regulations, National Minimum Wage, and other statutory requirements.
• Escalate unresolved issues to the Pension Manager or Technology Manager.

• Comprehensive knowledge of data input and proficiency with Microsoft Windows applications, including VLOOKUP.
• Experience handling confidential information in a busy administrative environment.
• Excellent verbal and written communication skills.
• Knowledge of NHS Pension rules, National Minimum Wage and Living Wage regulations.
• Strong attention to detail and commitment to service improvement.
• Ability to manage and prioritise workload independently.

• Minimum of 2 GCSE passes at grade C including Maths and English Language, or equivalent Level 2 Functional Skills.

The Trust is an equal opportunities employer and welcomes applications from all backgrounds. For persons with a disability who meet essential criteria, guaranteed interview schemes are available.