Bank Care Co-ordinator

Bank Care Co-ordinator - Preston & Chorley

gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. We have an excellent opportunity for a Care Co-ordinator to support our urgent care services at Royal Preston Hospital and Chorley Hospital on a bank basis.

With varying shift patterns available 24/7, we have full time & part time hours available with addtional enhancements for out of hours working.

As a Care Co-ordinator for gtd healthcare, you will be the first point of contact for health care professionals, patients and patients relatives accessing NHS urgent and non-urgent care services across areas of North West England.

Under the direction of the Senior Care Co-ordinator, clinical shift lead and within your team, you will register patients onto the relevant clinical system and direct them to the most appropriate healthcare service/pathway contributing to a 24/7 care co-ordination service.

We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

• To deliver a high quality health care co-ordination service to patients and health care professionals.
• Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
• Undertake the booking of appointments across a number of health care services.
• Liaise with the Senior Care Co-ordinator and clinical shift lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
• Coordinate the arrangement of any follow-up care as directed by the Senior Care Co-ordinator or clinical team.
• Liaise with the multi-disciplinary team to ensure the smooth running of the service.
• Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.

For further details, please refer to the attached job description.

At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services.

We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

Benefits package

As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:

• working for a values-led organisation;
• Real living wage employer;
• supporter of the Greater Manchester Good Employment Charter;
• access to Stream, which provides flexible, on-demand access to stream your pay during the month;
• salary sacrifice car benefit scheme;
• 30 days annual leave, rising to 32 after five years of continuous service;
• flexible working hours and policies;
• family friendly and carer policies;
• opportunities to apply for innovation and quality awards;
• access to gtd healthcare wellbeing initiatives;
• opportunity to become part of an employee owned organisation;
• gtd healthcare social and fun activities;
• cycle to work scheme;
• NHS staff discounts, a free Blue Light Card and Health Service Discounts;
• access to an employee assistance programme.

• To deliver a high quality care co-ordination service to patients and health care professionals.
• Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
• Where demographics are incomplete, complete all necessary checks…