Private Patient Administrator

Job Advert

Fulwood Hall Hospital
- Preston (role expectation to cover Fulwood Hall, Euxton Hall and Buckshaw Hospital as and when business need arises)

37.5 hours per week

Salary
- Depending on experience + Benefits

Fulwood Hall Hospital was opened as a purpose built facility in 1986. In 2009 the hospital completed a £9m pound investment to refurbish and expand the site, making it the largest independent hospital in Lancashire and one of the largest in the north of England.

The hospital has six consulting rooms supported by a fully equipped outpatient treatment room, a pre-assessment unit for screening and assessing patients prior to surgery as well as modern imaging facilities and a brand new physio and sports therapy department including gymnasium.

Patient accommodation has been improved with the introduction of a day care facility providing individual, spacious accommodation for up to twelve patients in a clean, modern and comfortable environment, designed specifically for day care surgery.

As the Private Patient Administrator you will provide administrative support to the Private Patient Manager and include direct customer contact to facilitate the private patient journey ensuring delivery of excellent customer service and growth in private patient volumes. This is an extremely busy role liaising with patients, Consultants and all hospital departments.

We need an individual with a professional approach, excellent verbal communication skills, initiative and the ability to work within a team. You must be computer literate - experience with Word and Outlook being essential. Previous use of an Electronic Patient Record system would be an advantage.

• Liaising with patients by phone, email & letter
• Booking appointments
• Liaising with consultants and their secretaries
• Ensuring timely completion of appointments onto EPR system
• Scanning & auditing of patient information
• Preparation of clinics and theatre lists
• Maintaining clinics and theatre lists on the EPR system

• Excellent organisational skills
• An excellent standard of computer literacy to include experience in Word & Excel
• High degree of accuracy and attention to detail
• Excellent communication skills - written and oral
• ability to work within a team
• ability to time-manage
• Experience using a Patient Administration System (PAS) an advantage

This is an excellent opportunity to join a supportive clinical coding function where quality, accuracy and professional development are valued. You'll benefit from flexible working, exposure to multiple hospital sites, and the opportunity to contribute directly to patient record integrity and revenue optimisation.

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we're people caring for people:

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

• 25 days annual leave (pro rata'd) + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

• Access to our benefits platform, offering a wide range of discounts
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