3rd Line Engineer

Job Title: 3rd Line Support Engineer
Location: Preston, UK
Salary: Up to 45,000 + Benefits
Employment Type: Full Time

About the Company

Our client is a growing MSP based in Preston, providing managed IT, cloud, and security services to a wide range of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture.

Role Overview

We are seeking an experienced 3rd Line Support Engineer to provide senior-level technical support to the Infrastructure & Projects team. This role is hands-on, providing advanced troubleshooting and support for Microsoft 365, Azure, virtualization, Windows Server, networking, and Intune environments. You will ensure the smooth running of client infrastructure while supporting the team in day-to-day operational tasks.

Key Responsibilities

• Provide 3rd line support for escalated issues from the Infrastructure & Projects team.

• Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365, and Intune environments.

• Support virtualisation platforms (VMware or Hyper-V) and Windows Server infrastructure.

• Assist with networking issues including TCP/IP, DHCP, DNS, routing, and firewall support.

• Collaborate with the team to ensure high availability and reliability of client systems.

• Document solutions and knowledge for the team to improve operational efficiency.

• Participate in day-to-day support tasks, including incident resolution, system health checks, and user support escalations.

Essential Skills & Experience

• Proven experience in a 3rd line support role within an MSP environment.

• Strong knowledge of Azure, AVD, Intune, and Microsoft 365 / Office 365.

• Experience with virtualisation platforms such as VMware or Hyper-V.

• Hands-on experience with Windows Server environments (2012/2016/2019/2022).

• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing).

• Strong problem-solving skills and ability to handle escalated technical issues.

• Excellent communication skills for working with technical and non-technical colleagues.

Desirable Skills

• Microsoft certifications (AZ-104, MS-100, MS-500)

• Power Shell scripting or automation experience

• Familiarity with backup, security, or monitoring tools

Benefits

• Competitive salary with yearly bonus

• Flexible/hybrid working options

• Training and certification support

• Pension scheme

• Collaborative, supportive MSP environment with career opportunities into the profressional services division

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