Technical Command Centre Lead

Technical Command Centre Lead - Preston

£100k base

5 days a week on-site

Technical Command Centre Lead, you will be responsible for providing technical leadership, operational command and control, and cross tower coordination within the Command Centre. The role ensures service stability, rapid incident resolution, effective escalation management, and proactive operational insight, acting as the single technical authority during Major Incidents and critical business events.

Duties

Lead the day-to-day technical operation of the Command Centre, ensuring effective monitoring, escalation, and decision making
Act as the technical authority during Major Incidents (Sev 1 / Sev
2), directing investigation, resolution, and recovery activities
Maintain overall situational awareness and control across infrastructure, applications, networks, and security domains
Provide operational technical leadership during Major Incidents, Disaster Recovery events, and key business events
Chair or support technical bridges, ensuring accurate updates, clear actions, and effective cross supplier collaboration
Ensure post incident reviews, root cause analysis, and corrective actions are completed and tracked
Oversee monitoring and alerting capabilities across the estate, ensuring critical services are proactively observed
Drive the use of dashboards, analytics, and AIOps to identify trends, reduce noise, and prevent recurring incidents

Skills
Strong experience in Command Centre, NOC, SOC, or Major Incident Management environments
Broad cross tower technical understanding (infrastructure, networks, applications, cloud, security)
Proven ability to lead and make decisions under pressure during critical incidents