Technical Command Centre Lead

Technical Command Centre Lead - Preston

100k base

5 days a week on-site

Technical Command Centre Lead, you will be responsible for providing technical leadership, operational command and control, and cross tower coordination within the Command Centre. The role ensures service stability, rapid incident resolution, effective escalation management, and proactive operational insight, acting as the single technical authority during Major Incidents and critical business events.

• Lead the day-to-day technical operation of the Command Centre, ensuring effective monitoring, escalation, and decision making
• Act as the technical authority during Major Incidents (Sev 1 / Sev
  2), directing investigation, resolution, and recovery activities
• Maintain overall situational awareness and control across infrastructure, applications, networks, and security domains
• Provide operational technical leadership during Major Incidents, Disaster Recovery events, and key business events
• Chair or support technical bridges, ensuring accurate updates, clear actions, and effective cross supplier collaboration
• Ensure post incident reviews, root cause analysis, and corrective actions are completed and tracked
• Oversee monitoring and alerting capabilities across the estate, ensuring critical services are proactively observed
• Drive the use of dashboards, analytics, and AIOps to identify trends, reduce noise, and prevent recurring incidents

• Strong experience in Command Centre, NOC, SOC, or Major Incident Management environments
• Broad cross tower technical understanding (infrastructure, networks, applications, cloud, security)
• Proven ability to lead and make decisions under pressure during critical incidents