Senior Information Technology Engineer

Location: Preston, UK (2 days per week WFH)

Employment Type: Full Time

All applicants must have the right to work in the UK, we cannot provide sponsorship.

Our client is a growing MSP based in Preston, providing managed IT, cloud, and security services to a wide range of clients. They are well regarded for their technical expertise, client service and collaborative team culture. 1 week per month on-call, with a £3,000 retainer plus additional payments for call-outs.

We are seeking an experienced 3rd Line Solutions Engineer to provide senior-level technical support to the Infrastructure & Projects team. This is a hands‑on role covering advanced troubleshooting and support across Microsoft 365, Azure, virtualisation, Windows Server, networking and Intune environments.

• Provide 3rd line support for escalated issues from the Infrastructure & Projects team
• Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365 and Intune environments
• Support virtualisation platforms (VMware or Hyper‑V) and Windows Server infrastructure
• Assist with networking issues including TCP/IP, DHCP, DNS, routing and firewall support
• Collaborate with the team to ensure high availability and reliability of client systems
• Document solutions and knowledge to improve operational efficiency
• Participate in day‑to‑day support tasks including incident resolution, system health checks and user support escalations
• Proven experience in a 3rd line support role within an MSP environment
• Strong knowledge of Azure, AVD, Intune and Microsoft 365 / Office 365
• Experience with virtualisation platforms such as VMware or Hyper‑V
• Hands‑on experience with Windows Server environments (2012/2016/2019/2022)
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing)
• Strong problem‑solving skills and ability to handle escalated technical issues
• Excellent communication skills for working with both technical and non‑technical stakeholders
• Full UK driving licence
• Microsoft certifications (AZ‑104, MS‑100, MS‑500)
• Power Shell scripting or automation experience
• Familiarity with backup, security or monitoring tools