3Rd Line Engineer

Salary: £40,000 - 45,000 per year

• Proven experience in a 3rd line support role within an MSP environment
• Strong knowledge of Azure, AVD, Intune, and Microsoft 365 / Office 365
• Experience with virtualisation platforms such as VMware or Hyper‑V
• Hands‑on experience with Windows Server environments (2012/2016/2019/2022)
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing)
• Strong problem‑solving skills and ability to handle escalated technical issues
• Excellent communication skills for working with technical and non‑technical colleagues
• Microsoft certifications (AZ‑104, MS‑100, MS‑500) are desirable
• Power Shell scripting or automation experience is desirable
• Familiarity with backup, security, or monitoring tools is desirable

• Provide 3rd line support for escalated issues from the Infrastructure & Projects team
• Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365, and Intune environments
• Support virtualisation platforms (VMware or Hyper‑V) and Windows Server infrastructure
• Assist with networking issues including TCP/IP, DHCP, DNS, routing, and firewall support
• Collaborate with the team to ensure high availability and reliability of client systems
• Document solutions and knowledge for the team to improve operational efficiency
• Participate in day‑to‑day support tasks, including incident resolution, system health checks, and user support escalations

• Azure
• Cloud
• Firewall
• Hyper‑V
• Support
• Microsoft 365
• Office 365
• Power Shell
• Security
• TCP/IP
• VMware
• Windows
• Dev Ops

We are a growing MSP based in Preston, providing managed IT, cloud, and security services to a diverse range of clients. Recognized for our technical expertise, excellent client service, and a collaborative team culture, we offer a competitive salary of up to £45,000 along with benefits such as yearly bonuses, flexible/hybrid working options, training and certification support, and a pension scheme.

Join us for a rewarding career with opportunities to advance into our professional services division.

last updated 28 week of 2026