3rd line Citrix SME

Job in Preston, Lancashire, SN15, England, UK

Listing for: CBSbutler Ltd.

Full Time position
Listed on 2026-08-17

Job specializations:

IT/Tech
IT Support, Systems Administrator, Systems Engineer, Windows Server

Salary/Wage Range or Industry Benchmark: 54000 - 57000 GBP Yearly GBP 54000.00 57000.00 YEAR

3rd Line Citrix SME

+9 months +

+SC cleared - current active clearance is essential for this role

+Sole British nationals only due to the nature of the project

+Inside IR35

+£290 - £310 a day

We are seeking an experienced Third Line Citrix SME to join an on-site support team in Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments.

Key Responsibilities

Provide 3rd Line support for complex Citrix incidents and problems.
Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, Net Scaler ADC and WEM
.
Lead technical investigations, troubleshooting and root cause analysis.
Manage and optimise Citrix policies, profiles and end-user experience.
Support patching, upgrades, migrations and infrastructure improvements
.
Work closely with architecture, engineering and cross-functional teams.
Proactively identify and resolve defects and recurring issues.
Maintain strong customer service and operate in line with ITIL and service management processes
.

Essential Skills & Experience

Proven experience in a Third Line / Senior Infrastructure Support role.
Strong hands-on experience with:
- Citrix Virtual Apps & Desktops (Xen App/Xen Desktop)
- Citrix Cloud
- Net Scaler ADC
- Citrix WEM
- Windows Server, Active Directory and Group Policy
- FSLogix
Experience supporting VMware, Hyper-V and/or Xen Server environments.
Strong knowledge of Windows 10 and Windows 11
.
Experience with ITIL and enterprise support models
.
Excellent problem-solving and communication skills.
Active SC Clearance is essential.

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