EUN IT Digital Solutions Apprentice

We're looking for an enthusiastic and motivated Digital Solutions Apprentice to join our Europe North IT team based in Preston UK. This is an exciting opportunity for someone with a passion for technology, digital innovation, automation, and helping others get the most from digital tools and solutions. As part of our EUN IT team, you'll support digital innovation, user adoption, training, and automation initiatives across 10 countries within the Europe North region.

You'll work alongside experienced IT professionals to help drive the adoption of Microsoft 365, Power Platform, Copilot, and other digital workplace technologies while gaining valuable hands-on experience and working towards your apprenticeship qualification. No previous experience is required. We're looking for someone with a genuine interest in technology, a willingness to learn, strong communication skills, and a desire to help colleagues embrace new ways of working.

• Support digital innovation and automation initiatives across the Europe North region.
• Identify opportunities to improve business processes through Microsoft 365 and Power Platform solutions.
• Assist with the development, testing, and deployment of digital solutions and automation tools.
• Support colleagues with digital workplace queries and provide guidance on best-practice use of technology.
• Help promote and drive adoption of Microsoft 365 applications, Power Platform solutions, and Microsoft Copilot.
• Create and maintain user guides, training materials, knowledge articles, videos, and other learning resources.
• Plan and support the delivery of training sessions, workshops, webinars, and digital awareness campaigns.
• Deliver IT induction and GDPR training sessions for new starters.
• Assist with the rollout of new technologies and digital transformation initiatives.
• Gather user feedback and contribute ideas for improving digital services and user experiences.
• Maintain documentation and contribute to the IT knowledge base to support self-service and continuous improvement.
• Work with project teams across the region to support innovative technology solutions.

We believe attitude, curiosity, and enthusiasm are more important than experience.

• Have a genuine passion for technology, digital innovation, and learning new skills.
• Enjoy solving problems and finding ways to improve processes.
• Have excellent communication skills and enjoy helping others.
• Are interested in delivering training, creating content, or sharing knowledge.
• Are organised and able to manage multiple tasks and priorities.
• Can work independently while also collaborating effectively within a team.
• Have a proactive mindset and are willing to take initiative.
• Are adaptable and open to learning new technologies and ways of working.
• Demonstrate attention to detail when creating solutions and documentation.
• Have a positive attitude, enthusiasm, and a willingness to learn.
• Hold a full UK driving licence and are willing to travel between local sites when required.

• Microsoft 365 applications (Teams, Outlook, One Drive, SharePoint).
• Power Platform (Power Apps, Power Automate, Power BI).
• Microsoft Copilot and AI technologies.
• Digital workplace and collaboration tools.
• Process improvement and automation concepts.
• Creating presentations, videos, guides, or training materials.
• Basic data analysis and reporting.
• Data protection and GDPR principles.
• Learning management systems or e-learning platforms.

• IT Solutions Technician Level 3 Apprenticeship.
• CompTIA Tech+ Certification.

• Hands‑on experience supporting digital innovation, automation, training, and adoption initiatives across multiple countries.
• Exposure to enterprise technologies including Microsoft 365, Power Platform, Copilot, AI, automation, and digital workplace solutions.
• Opportunities to contribute to real business transformation and process improvement projects.
• Ongoing mentoring and support from experienced IT and Digital Innovation professionals.
• Development of technical, communication, training, project management, and business analysis…