1st Line Engineer

Preston, Lancashire | £25,000 – £28,000 | Managed Service Provider

All applicants must have the right to work in the UK and have a full UK driving license

This role is based onsite in Preston this is not a remote role.

Our client is a well-established Managed Service Provider based in Preston, delivering IT support and Microsoft-focused solutions to a growing portfolio of business clients. They have a strong team culture and a real commitment to developing their people.

This is a fantastic opportunity for someone who has recently completed an IT apprenticeship or who has left college studying computing, ready to take their first step into a full-time support role. You'll be the first point of contact for clients experiencing IT issues, working through a helpdesk ticketing system to diagnose, troubleshoot and resolve problems across Microsoft 365 and wider IT infrastructure.

You'll be supported by a friendly and experienced team, with clear progression routes into 2nd line and beyond as your skills develop.

• Responding to inbound support tickets, calls and emails from clients in a professional and timely manner
• Diagnosing and resolving 1st line IT issues across hardware, software and connectivity
• Supporting users across Microsoft 365 — including Outlook, Teams, SharePoint and One Drive
• Setting up and configuring laptops, desktops and mobile devices
• Managing user accounts and permissions via Active Directory and Microsoft Entra
• Escalating complex issues to 2nd line support where required
• Keeping tickets updated and well-documented throughout the resolution process
• Contributing to a positive client experience with every interaction

• A completed IT apprenticeship or equivalent — Level 3 IT Support Technician or similar
• A genuine passion for technology and helping people
• Basic working knowledge of Microsoft 365 and Windows environments
• Good communication skills — you'll be talking to clients daily
• A methodical approach to problem-solving
• Eagerness to learn and develop within a supportive MSP environment
• Any Microsoft certifications (e.g. AZ-900, MS-900) are a bonus but not essential

• Clear progression path into 2nd line support
• Microsoft training and certification support
• Friendly, team-focused environment
• Company bonus