IT Service Desk Analyst

Are you a tech-savvy problem solver with a passion for customer service?

At Key Group, we are looking for an IT Service Desk Analyst to join our dynamic IT team and play a key role in supporting colleagues across the business.

Since 1998, Key Group has been helping people unlock a better retirement. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement.

Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career.

• Providing 1st and 2nd line IT support via phone, email and face-to-face interactions
• Logging and tracking IT issues, ensuring colleagues receive timely updates
• Troubleshooting and resolving technical problems across various systems
• Collaborating with 3rd line support teams and external suppliers when required
• Assisting with onboarding new starters and managing system access
• Ensuring IT security and confidentiality are upheld at all times

• Strong customer service skills and excellent communication
• Experience with Windows Server, Active Directory, MS Office, D365, remote support tools and more
• Ability to thrive in a fast-paced, agile environment

• 23 days holiday + bank holidays (rising with service)
• 1 Charity Day
• A supportive and innovative workplace where you can thrive

If you're ready to take the next step in your IT career and join a business that values innovation, collaboration and career growth, we'd love to hear from you.