Professional Services Consultant

Location :
Travelling to various client locations (Brighton-based this is a fully office-based role)
Job Type:  Permanent, Full-Time

Reports to:

Professional Services Manager

About Trident
AtTrident,wemakeITasourceofstrength,helpingorganisationsthrivesotheycanbettersupportthepeoplewhorelyonthemeveryday.
Webelievetechnologyshouldempowerpeople,strengthen organisations,andenablebetteroutcomes.

Byworkingintruepartnershipwithourclients,weprovidereliableITservices,practical guidance,andpeople-focusedsupportthathelpbusinessessucceed.
Benefits
Joining Tridentmeansbecomingpartofasupportiveandcollaborativeenvironmentwhereyourcontributionisrecognisedandrewarded.

Wearecommittedtosupportingyourwellbeing,professional development,andwork-life balance:
33daysannualleave(includingbankholidays),increasingbyonedayperyearofserviceupto
40days.
Accesstoon-demandITcourses,practicetestsandvirtuallabs.
Accessto Bupa Employee Assistance Programme (EAP) foryouandyourfamily.
Cycleto Work scheme.
AccesstovendorpricingforpersonalIThardwareandsoftwarepurchases.
Microsoft Workplace Discount Programmewithsavingson Surfacedevicesand Microsoft
365subscriptions.
Regularsocialevents,team-building activities,anda Refer-a-Friendbonusscheme.
About the Role
We are seeking a highly motivated and customer-focused  Professional Services Consultant  to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions to our clients, combining hands-on technical expertise with strong consultancy skills.
You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include:
Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets.
Travelling to client sites to deliver technical services, including project work and escalated support.
Installing, configuring, and upgrading hardware and software, including servers, PCs, networking equipment, and cloud-based systems.
Managing and documenting incidents, service requests, and resolutions accurately.
Conducting onsite audits, surveys, and assessments across infrastructure and network environments.
Working independently and collaboratively to understand client requirements and deliver effective solutions.
Client Engagement & Training
Delivering clear and effective end-user training on new and existing systems, ensuring successful adoption of solutions.
Providing guidance and supporting to clients to improve system utilisation and efficiency.
Building strong client relationships by communicating technical concepts in a clear, professional, and accessible manner.
About You
Strong experience with Microsoft technologies, including:
Microsoft 365 (Exchange Online, Teams, One Drive, SharePoint Online).
Azure administration and cloud solutions.
Windows Server (AD, DNS, DHCP, Group Policy).
Demonstrable SharePoint administration and user support/training capability

Experience with virtualisation technologies (VMware/Hyper-V).
Firewall products such as SonicWALL, Palo Alto, Fortinet and Watch Guard.
Networking principles including VLANs, LAGS, VPN's and routing.
Backup & disaster recovery solutions such as Storage Craft, Veeam and N-Able, etc.
Strong troubleshooting and problem-solving skills.
Proven experience in a customer-facing technical or consulting role.
Strong communication skills, with the ability to engage both technical and non-technical stakeholders.
A proactive and solution-oriented mindset, with ownership of tasks through to completion.
A strong focus on customer service, balanced with commercial awareness.
Ability to work both independently and as part of a team.
Next Steps
Ifyouarelookingforanopportunitytodevelopyourcareerwithinagrowingandpeople- focused organisation,wewouldlovetohearfromyou.
Applytodaytobeconsideredforthisexciting Professional Services  Consultant opportunity:
Submityourapplicationalongwithanup-to-dateCV.
Applicationswillbereviewedastheyarereceived.
Suitablecandidateswillbecontactedtodiscusstherolefurther.
Successfulapplicantswillbeinvitedtoattendaninterview.
Employmentofferswillbesubjecttosatisfactorypre-employment checks.
Joinabusinesscommittedtopartnership,integrity,andcreatinglastingvalue.
Pleasenotethisrolemaybeadvertisedunderadifferenttitlethanthatusedinternally.