ServiceNow ITOM Architect

Rate: 625 - 675 per day - Inside IR35
Location: Preston / Hybrid
Duration: 3 months, rolling
Clearance: SC Cleared - Sole UK Nationals

We are seeking an experienced Service Now ITOM Architect to provide architectural leadership across the design and delivery of Service Now IT Operations Management capabilities within a complex enterprise environment.

The successful candidate will bring strong hands-on ITOM expertise, with a particular focus on Discovery, Service Mapping, CMDB, Event Management, and Cloud Discovery. You will work closely with customer stakeholders, technical teams, and delivery functions to design scalable solutions aligned with Service Now best practice and business requirements.

• Lead architecture and solution design activities across Service Now ITOM implementations.
• Define technical architecture for Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB.
• Provide architecture governance, technical assurance, and guidance across Service Now delivery teams.
• Design secure, scalable, and maintainable integrations between Service Now and third-party enterprise tooling.
• Support solution estimation, planning, governance, and technical approvals.
• Work directly with customer stakeholders to understand requirements and develop effective architecture roadmaps.
• Ensure CMDB architecture supports service visibility, operational processes, data quality, and reporting requirements.
• Provide technical leadership and guidance to Service Now developers, administrators, and project teams.
• Contribute to solution reviews, bid responses, and client presentations where required.
• Ensure all solutions align with Service Now best practice, enterprise architecture principles, and security requirements.

• Proven experience working as a Service Now Architect.
• Extensive hands-on experience designing and delivering Service Now ITOM solutions.
• Strong expertise across:
  • Service Now Discovery
  • Service Mapping
  • CMDB
  • Event Management
  • Cloud Discovery
• Experience with Operational Intelligence would be desirable.
• Strong experience integrating Service Now with enterprise monitoring, infrastructure, and third-party tooling.
• Strong understanding of ITIL and enterprise service management practices.
• Proven ability to design secure, scalable, and maintainable Service Now solutions.
• Excellent stakeholder management, communication, and technical leadership skills.

• Service Now Certified Technical Architect (CTA) or Certified Master Architect (CMA).
• Service Now Certified System Administrator and/or ITOM certifications.
• Experience working within regulated, government, or defence environments.
• Experience supporting large-scale Service Now transformation programmes.

This is an excellent opportunity for an experienced Service Now ITOM Architect to take a leading role in the architecture and delivery of enterprise-scale Service Now capabilities.

You will have the opportunity to influence technical strategy, work directly with senior stakeholders, and shape solutions across the wider ITOM landscape.

If you have strong Service Now ITOM architecture experience and hold current SC clearance, apply now to be considered.