Servicenow ITOM Architect

Service Now ITOM Architect
Rate: £625 - £675 per day - Inside IR35
Location: Preston/Hybrid
Duration: 3 months, rolling
Clearance: SC Cleared - Sole UK Nationals

We are seeking an experienced Service Now ITOM Architect to provide architectural leadership across the design and delivery of Service Now IT Operations Management capabilities within a complex enterprise environment.

The successful candidate will bring strong hands-on ITOM expertise, with a particular focus on Discovery, Service Mapping, CMDB, Event Management, and Cloud Discovery
. You will work closely with customer stakeholders, technical teams, and delivery functions to design scalable solutions aligned with Service Now best practice and business requirements.

• Lead architecture and solution design activities across Service Now ITOM implementations.
• Define technical architecture for Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB
  .
• Provide architecture governance, technical assurance, and guidance across Service Now delivery teams.
• Design secure, scalable, and maintainable integrations between Service Now and third-party enterprise tooling.
• Support solution estimation, planning, governance, and technical approvals
  .
• Work directly with customer stakeholders to understand requirements and develop effective architecture roadmaps
  .
• Ensure CMDB architecture supports service visibility, operational processes, data quality, and reporting requirements
  .
• Provide technical leadership and guidance to Service Now developers, administrators, and project teams.
• Contribute to solution reviews, bid responses, and client presentations where required.
• Ensure all solutions align with Service Now best practice, enterprise architecture principles, and security requirements.

• Proven experience working as a Service Now Architect
  .
• Extensive hands-on experience designing and delivering Service Now ITOM solutions
  .
• Strong expertise across:
  • Service Now Discovery
  • Service Mapping
  • CMDB
  • Event Management
  • Cloud Discovery
• Experience with Operational Intelligence would be desirable.
• Strong experience integrating Service Now with enterprise monitoring, infrastructure, and third-party tooling
  .
• Strong understanding of ITIL and enterprise service management practices
  .
• Proven ability to design secure, scalable, and maintainable Service Now solutions
  .
• Excellent stakeholder management, communication, and technical leadership skills.

• Service Now Certified Technical Architect (CTA) or Certified Master Architect (CMA).
• Service Now Certified System Administrator and/or ITOM certifications
  .
• Experience working within regulated, government, or defence environments
  .
• Experience supporting large-scale Service Now transformation programmes
  .

This is an excellent opportunity for an experienced Service Now ITOM Architect to take a leading role in the architecture and delivery of enterprise-scale Service Now capabilities.

You will have the opportunity to influence technical strategy, work directly with senior stakeholders, and shape solutions across the wider ITOM landscape.