More jobs:
SC Cleared Third Line Citrix SME
Job in
Preston, Lancashire, PR1 1BA, England, UK
Listed on 2026-09-17
Listing for:
Synergize Consulting Limited
Full Time
position Listed on 2026-09-17
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Systems Engineer, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Preston
Working: Predominantly onsite
IR35: Inside IR35, £40 per hour
Duration: Until 26 February 2027
Clearance: Q1 Security Clearance - essential
Nationality: Sole UK National required
We are recruiting for an experienced Third Line Citrix SME to provide specialist technical support within a secure enterprise environment.
The role will focus on the stability, performance and ongoing support of a large Citrix environment, acting as a technical escalation point for complex incidents and problems and working closely with wider infrastructure and engineering teams.
Key Responsibilities Provide Third Line technical support for complex incidents and problem records
Act as a technical SME across Citrix Virtual Apps and Desktops, Citrix Cloud and Net Scaler ADC
Lead the diagnosis and resolution of complex Citrix and infrastructure issues
Manage and optimise Citrix policies, profiles and user experience
Support patching, upgrades and migrations across Citrix components
Carry out root cause analysis and proactive/reactive problem management
Contribute to technical assurance and defect resolution
Work with architecture and engineering teams on Citrix solutions and infrastructure improvements
Collaborate with wider technical teams and customer stakeholders
Maintain strong customer service while working within established ITIL and service management processes
Essential Skills & Experience Proven commercial experience working in a Third Line Support / Third Line Infrastructure role
Strong hands-on experience with Citrix Virtual Apps and Desktops (Xen App/Xen Desktop)
Strong knowledge of Citrix Cloud
Strong experience with Net Scaler ADC
Experience with Citrix Workspace Environment Management (WEM)
Strong experience with Windows Server
Experience with Active Directory and Group Policy
Experience with FSLogix
Strong understanding of ITIL processes and enterprise support models
Experience with virtualisation technologies including VMware, Hyper-V or Xen Server
Experience supporting Windows 10 and Windows 11
Strong troubleshooting and problem-solving skills
Ability to take ownership of complex technical issues through to resolution
Q1 Security Clearance - essential
Sole UK nationality - essential
Desirable Experience supporting secure or restricted environments
Defence or government infrastructure experience
Experience with Ivanti
Experience with Sys Track or Nexthink training can be provided
Knowledge of secure client solutions
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