Lead UCR Team: Public Service Ops & Coaching
Listed on 2026-10-10
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Management
Risk Manager/Analyst, Change Management
Department for Work and Pensions (DWP) in Preston is seeking a UCR Team Leader to guide and develop a Frontline Universal Credit Review team, ensuring high standards of service and accuracy for claimants.
You will line manage agents, monitor performance, coach staff, and prioritise work to meet service goals, while collaborating with internal stakeholders to resolve issues and drive continuous improvement.
The following opening is for a Lead UCR Team:
Public Service Ops & Coaching with Department for Work and Pensions (DWP).
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Lead UCR Team:
Public Service Ops & Coaching role in the description above.
We appreciate your interest in this position.
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