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Senior Stage 2 Complaints Lead - Final Decisions

Job in Preston, Lancashire, SN15, England, UK
Listing for: Places for People
Full Time position
Listed on 2026-07-22
Job specializations:
  • Quality Assurance - QA/QC
Job Description & How to Apply Below
A community-focused organization in Preston is looking for a Senior Stage 2 Complaint Handler to manage escalated complaints and make final decisions. The role demands extensive experience in complaints handling, strong written communication skills, and critical analytical abilities. Responsibilities include reviewing prior investigations, guiding Stage 1 handlers, and ensuring high-quality outcomes. Competitive salary and generous benefits package included, with the organization committed to fairness and inclusivity in recruitment.
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Position Requirements
10+ Years work experience
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