Head Of Retail

Retail Director | Cheshire & Merseyside | £60,000 + Benefits

Are you a bold retail leader who thrives on challenge and change? We're seeking an experienced Director of Retail to lead the turnaround of a multi-site charity retail operation and build a profitable, sustainable future. This is a senior leadership role for a proven transformation specialist, someone confident making tough decisions, revitalising underperforming shops, and investing where growth and impact are strongest.

• Leading and delivering a retail transformation strategy to stabilise, optimise and grow performance
• Taking accountability for commercial results, budgets, KPIs and profitability across the retail estate
• Reviewing the shop portfolio and making evidence-based decisions on investment, improvement or closure
• Driving operational excellence across customer experience, stock flow, visual merchandising and Gift Aid
• Leading, motivating and developing a large paid and volunteer workforce through change
• Ensuring compliance with all relevant legal, regulatory and governance requirements
• Working closely with the executive team to align retail activity with wider organisational strategy
• Acting as an ambassador for the organisation, championing its mission, values and brand

• A strong track record of turning around underperforming multi-site retail operations
• Senior-level retail leadership experience with high commercial awareness
• The ability to inspire teams, manage complexity and deliver sustainable results

• 30 days annual leave plus bank holidays
• The opportunity to use your skills for a good cause, delivering real social impact alongside commercial success

This is a rare opportunity to lead a high-impact transformation and create a retail operation that delivers both profit and purpose.

Retail Director | Cheshire & Merseyside | £60,000 + Benefits

BH35091