Sales Support Specialist

Sales Support Specialist

Location:

Preston (PR2) – Permanent – £28,750 per annum

This role is part of a well‑established family‑run business that is expanding its dynamic sales team. You will support B2B customers through telephone, email and ERP order processing, ensuring high satisfaction across the entire order cycle.

• Providing customer support via telephone and email
• Giving product advice, providing quotations and troubleshooting problems
• Building and maintaining strong B2B customer relationships
• Taking and processing sales orders onto the ERP system for bespoke products
• Dealing with complex orders involving measurements and converting inches to centimetres
• Using a CAD system to translate customer diagrams and managing a large, technical product base
• Seeing the order process from start to finish and handling any after‑sales queries, issues and complaints
• Investigating problems with orders such as tracking missing deliveries with couriers and offering replacements or refunds
• Liaising with various internal departments to resolve order issues and ensure customer satisfaction
• Participating in team meetings and contributing ideas for improving sales and customer service

• Monday to Friday (8:30am – 4:30pm)
• Monday to Friday (9am – 5pm)
• Monday to Friday (9:30am – 5:30pm)

• 25 days holiday plus Bank Holidays
• Bonus scheme
• Free parking
• Pension scheme
• Health benefits scheme
• Childcare vouchers
• Cycle to work scheme
• Regular training
• Employee discount
• Extra holidays for a 100% attendance record

• Sales or customer service experience (essential)
• Strong communication skills and a proactive attitude
• Ability to work well under pressure and in a team environment
• Willingness to learn product knowledge and computer systems (full training provided)
• Technical aptitude for using CAD systems and ERP software

For further information about this role, please call Rhiannon or Leanne at Forrest Recruitment for a confidential discussion – phone number removed. Alternatively, please forward your CV for immediate consideration. Please note that only those successfully shortlisted for the role will be personally contacted.