Freight Forwarding & Customs BDM

Revenue Update :
Notice of Irish Industrial Action
- Wednesday 14th October 2026. Disruption and delays to Irish services expected.

We offer an exciting opportunity to be part of our success story and a fantastic employee centric business, part of the Stena Line portfolio.

The business has three pillars.

• Freight forwarding
  - Freightlink Logistics provides first class freight forwarding services throughout Europe by integrating with Freightlink’s freight ferry customers we can offer unrivalled access to hauliers throughout Europe.
• Customs
  - Customs Link was created in response to post Brexit border complexities and takes a fresh approach to an old established business by digitalising the processes.
• Ferries
  - Established in 2003, Freightlink is one of Europe’s largest, whole of market freight ferry agencies. We have achieved this through a complementary focus of delivering digitalisation and impeccable customer service.

We are seeking a proactive, commercially astute, and highly experienced Customs & Freight Forwarding Business Development Manager to accelerate the growth of our customs and freight forwarding services portfolio. Working in close partnership with the Group Head of Customs and Growth, you will shape, influence, and execute our commercial strategy while driving new client acquisition across customs compliance, international freight forwarding, transport solutions, warehousing, and supply chain services.

This role blends high-level strategic planning with hands-on sales execution. It is suited to someone with deep customs and freight forwarding expertise, strong industry networks, and a proven track record of generating revenue within customs brokerage, international logistics, freight forwarding, and supply chain management sectors.

• Identify, pursue, and convert new business opportunities across customs clearance, air freight, ocean freight, road freight, courier, warehousing, and value-added logistics services.
• Develop and deliver a strategic sales plan focused on revenue growth across customs declarations/procedures, freight forwarding services, transit movements (NCTS), and specialist customs procedures.
• Generate new business through prospecting, networking, trade shows, industry associations, digital channels, and customer referrals.
• Build and maintain a robust sales pipeline across importers, exporters, manufacturers, retailers, e-commerce businesses, hauliers, freight forwarders, and 3PL/4PL operators.
• Lead customer meetings, product demonstrations, and solution presentations highlighting our customs expertise, freight capabilities, compliance strength, and technology advantages.
• Prepare high-quality quotations, RFQs, tenders, proposals, and commercial presentations that align with client requirements and company pricing strategies.
• Negotiate rates, contracts, service level agreements, and commercial terms with prospective customers.
• Achieve agreed sales targets, gross profit objectives, and key performance indicators.
• Develop strategic trade lanes and identify opportunities to increase shipment volumes across key origin and destination markets.
• Collaborate with operational teams to create tailored logistics solutions that address customer supply chain challenges.
• Promote and sell international freight forwarding solutions, including air freight, sea freight (FCL/LCL), road freight, intermodal transport, and project cargo services.
• Develop relationships with shipping lines, airlines, haulage providers, and logistics partners to support competitive service offerings.
• Identify opportunities for contract logistics, fulfilment, warehousing, distribution, and customs integration services.
• Analyse customer supply chains to identify cost-saving opportunities, transit-time improvements, and operational efficiencies.
• Drive growth within strategic sectors including manufacturing, automotive, aerospace, retail, FMCG, pharmaceuticals, and e-commerce.
• Work closely with pricing and procurement teams to secure competitive rates and maximise profitability.

• Act as the primary commercial contact for key customs and freight forwarding clients, ensuring exceptional customer experience and retention.
• Develop trusted advisor relationships with decision-makers and supply chain stakeholders.
• Work closely with operations, compliance, customs, and onboarding teams to ensure seamless implementation of new…